Difficult conversation

The Mastering Difficult Conversations online course is designed to equip you with the Essential skills and Strategies needed to Navigate challenging conversations Effectively. Whether you’re dealing with conflicts in the Workplace, Addressing sensitive topics with loved ones, or Negotiating with difficult individuals, this course will provide you with practical techniques to handle such situations with confidence and achieve Productive Outcomes.

What you’ll learn:

Understanding Difficult Conversations

• Defining difficult conversation
• Recognizing the importance of Addressing difficult topics
• Exploring the potential consequences of Avoiding difficult conversation
• Common types of difficult conversation

Overcoming Communication Barriers

• Barriers to effective communication during difficult conversations
• Active listening techniques
• Empathy and understanding in Challenging Dialogues
• Non-verbal communication cues

Managing Emotions and Setting the Right Tone

• Emotional intelligence in difficult conversations
• Strategies for Managing your own emotions
• Dealing with emotional responses from others
• Establishing a positive and Respectful tone

Techniques for Productive Dialogue

• Framing conversations effectively
• Clarifying goals, expectations, and concerns
• Asking open-ended questions
• Using reflective statements and paraphrasing

Problem-Solving and Negotiation

• Approaches to problem-solving in difficult conversations
• Strategies for finding win-win solutions
• Managing conflicts of interest
• Negotiation techniques

Cultural Considerations in Difficult Conversations

• Recognizing and respecting cultural differences
• Communication styles and norms in different cultures
• Adapting your approach in cross-cultural conversations

Providing and Receiving Constructive Feedback

• Techniques for delivering feedback effectively
• Receiving feedback with an open mind
• Creating a feedback-oriented environment

Applying Skills in Real-Life Scenarios

• Case studies and role-playing exercises
• Action planning for applying learned skills
• Reflection and continuous improvement

Course Delivery:
The Mastering Difficult Conversations course will be delivered through a user-friendly online platform. Each module will consist of instructional materials, videos, quizzes, and practical exercises. Participants will have the flexibility to complete the course at their own pace within the 4-week duration.

Who Should Enroll:

• Professionals at all levels who frequently engage in difficult conversations with clients, colleagues, or superiors.
• Managers and team leaders responsible for resolving conflicts and addressing challenging issues in the workplace.
• Individuals who want to enhance their communication and interpersonal skills in sensitive conversations.
• Anyone seeking to improve their ability to handle conflicts and achieve positive outcomes in personal and professional relationships.

Course Benefits:

• Gain confidence in tackling difficult conversations.
• Develop strong communication and negotiation skills.
• Improve relationships and reduce conflicts in personal and professional settings.

Apply practical techniques to achieve productive outcomes in difficult conversations.

Course Certificate:
Upon successful completion of the course, participants will receive a certificate of completion, demonstrating their proficiency in mastering difficult conversations.

Why Blackboard learning:

Blackboard Learning is an online learning platform by which students from any corner of the world can learn his/her desired course. Using online learning, we assist students in realising their full potential and advancing their careers. Today, our goal is to be the world’s leading provider of online learning experiences with a global impact. By leveraging online learning, we assist students in preparing for bright futures in world-changing jobs. We provide a wide range of categories including Accounting & IT, Programming, Creative and more. Our courses are designed to stretch students intellectually through state of the art online learning.